Cloud solution for Retail Chains

Retailbean For Ecommerce

What is the relevance of Customer Relationship management to be integrated to an Ecommerce , especially when there are many Ecommerce application available in the market. If you are a serious ecommerce player, you know the nuances of managing the entire ecommerce process starting from order management to order fulfillment.

SOME OF THE MAJOR BENEFITS OF RETAILBEAN FOR ECOMMERCE CAN BRING TO YOU ARE AS FOLLOWS

Ecommerce built entirely on top of retailbean

Means, you can create your Ecommerce portal on top of Retailbean, thereby helping you to manage your entire ecommerce activities seamlessly integrated to your business process. Starting from your product management , product costing, offers, orders , invoicing , delivery, despatch, customers etc., are managed in CRM, which is closely connected to the Ecommerce portal. By having this structure, you can make sure that, any update you make in the CRM is automatically get affected in the Ecommerce portal. At the same time, you can manage all your business process in one place.

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Ecommerce built entirely on top of retailbean

Ecommerce Order Management Integrated with CRMs

Any Ecommerce process starts with order taking, and without proper management of order taking process, Ecommerce operation may get messed up. No need to mention the effect of a poor order management process. With retailbean, Orders from the ecommerce portal will automatically streamed to the CRM, and alerted to the respective users,that they take immediate action on the same. The pooled orders are ready for further action , which can be done in CRM itself.

Retailbean will be a one single place where you can mange all your orders and order processing till invoicing, there by helping you to track the order from start to finish.

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Ecommerce built entirely on top of retailbean

Effective communication

Don't lose any prospective orders-/ managing Abandoned orders Abandoned orders are one of critical areas which any Ecommerce companies must look into. Customers may go out of your Ecommerce site even when they are about the make the payment. That means they are interested in your products, but not done the purchase because of strange reasons.
Now with Retailbean, you can automatically grab those abandoned orders and try to convert to actual order. Its easy, that your Retailbean will alert you such orders and will help you take action on those orders. Increase conversion and there by profitability . According to Baymard Institute, a web research company in the UK, 67.45% of online shopping carts are abandoned. Just imagine, if your monthly volume through ecommerce is USD 1000/- and you are loosing USD 674 every month due to abandoned orders !!!

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Know your customers better, and act on it

Know your customers better, and act on it

Customers are kings and queens as everybody agrees. Taking care of them is a herculean task, if you don't know what they do. Since retailbean has got a comprehensive Customer management activities , where you can see 360 degree of your customers. Know the customers Wallet size and purchasing pattern and act on it to maximise the business from a customer. Create your own customer groups and run a marketing campaign to up-sell or cross-sell some of your products and improve the profitability

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Manage your Marketing campaign

Manage your Marketing campaign

Marketing always a big challenge in running an organisation. With Retailbean, your ecommerce business can be promoted effectively. You can create Customer suspect group according to your business needs and execute email campaigns and increase the business.

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Know your customers better, and act on it

Reports and Dashboards

See complete Ecommerce business process in reports and dashboards. Dashboards as always an effective way to understand the data better and it enables the authorities to take quick decisions. retailbean is loaded with effective dashboards for Ecommerce activities

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Features

Retailbean is equipped with all the features your require to manage your business effectively. Let Winds CRM take care of your technology part, and you can concentrate on your business. Some of the major features are
Manage customers - 360 degree view of customers available 24/7.
Ecommerce Order management - Effective order management with Abandoned order management feature
Purchase / Inventory Management - Comprehensive purchase and inventory management
Receivable / Payables management - Cash is king. manage receivables and payables effectively
Marketing Management - Manage up-sell and cross sell and improve top line.
Customer Support Management - Support queries manage on the fly.
Dashboards - Better visibility in to the business process with graphical representation
 

Ecommerce portal
  • 100% Ecommerce portal built on top of CRM- Customised Ecommerce template of your choice.
Manage Products /SKU
  • Comprehensive product management (SKU)
  • Manage stock
  • Manage Web Availability
  • Price management with different tax structure
  • Manage Multiple packaging for managing the SKUs effectively
  • Barcode management
  • New product launch
  • Shipping charges management
Manage customers
  • Detailed customer data management
  • 360 Degree view of customers
Manage Orders
  • Manage orders from Ecommerce portal
  • Approval workflow for order processing
  • Real time view of order flow
  • Sales order processing with different work flows/ approvals
  • Despatch management
  • Delivery management
  • Abandoned orders alerts
  • Easy processing of Abandoned orders
Manage Sales
  • Generate invoice / manage invoice
  • Approval workflow for invoice processing
  • Sales return management
Receivables management
  • General receipt management
  • Receipt reconciliation
  • Debit note
  • Credit note
  • Account Reconciliation
Manage Purchases
  • Supplier management
  • Purchase order management
  • Supplier invoicing
  • Payments to suppliers
  • Purchase return
  • Credit memo
  • Debit memo
  • Payment reconciliation
Manage Inventory
  • Goods Received note (GRN)
  • Material Requisition
  • Material Issue
  • Physical verification
  • Inter warehouse requisition
  • Inter ware house issue
  • Inter warehouse receipt
  • Wastage entry
Payables management
  • Supplier invoicing
  • Payments to suppliers
  • Purchase return
  • Credit memo
  • Debit memo
  • Payment reconciliation
Campaign Management
  • Manage suspect group
  • Campaign Mailer creation
  • Manage campaigns phases
  • Drip emailing - marketing
News letter management
  • Create Newsletter emailer
  • Manage Recipients
  • Execute emailers
Customer Support
  • Customer Support Ticket creation with API
  • Manage support tickets
  • Close case and communicate with customer
Dashboards
  • Sales order dashboard
  • Sales dashboard
  • Store dashboard
  • Customer dashboard
  • Inventory dashboard
  • Receipt dashboard
Control features
  • Territory management
  • Business Alerts management
  • Field Customisation
Role based security
  • User management
  • Roles management
  • Rights management
Scheduler
  • Scheduler
Internal Messaging
  • Internal Messaging
Communication templates
  • Manage communication templates
Advanced features
  • Customer segmentation
  • Slow moving / Fast moving items management
  • Inventory dashboards
  • Receipt Dashboards
  • Business Alerts