What is the relevance of Customer Relationship management to be integrated to an Ecommerce , especially when there are many Ecommerce application available in the market. If you are a serious ecommerce player, you know the nuances of managing the entire ecommerce process starting from order management to order fulfillment.
SOME OF THE MAJOR BENEFITS OF RETAILBEAN FOR ECOMMERCE CAN BRING TO YOU ARE AS FOLLOWS
Means, you can create your Ecommerce portal on top of Retailbean, thereby helping you to manage your entire ecommerce activities seamlessly integrated to your business process. Starting from your product management , product costing, offers, orders , invoicing , delivery, despatch, customers etc., are managed in CRM, which is closely connected to the Ecommerce portal. By having this structure, you can make sure that, any update you make in the CRM is automatically get affected in the Ecommerce portal. At the same time, you can manage all your business process in one place.
Any Ecommerce process starts with order taking, and without proper management of order taking process, Ecommerce operation may get messed up. No need to mention the effect of a poor order management process. With retailbean, Orders from the ecommerce portal will automatically streamed to the CRM, and alerted to the respective users,that they take immediate action on the same. The pooled orders are ready for further action , which can be done in CRM itself.
Retailbean will be a one single place where you can mange all your orders and order processing till invoicing, there by helping you to track the order from start to finish.
Don't lose any prospective orders-/ managing Abandoned orders Abandoned orders are one of critical areas which any Ecommerce companies must look into. Customers may go out of your Ecommerce site even when they are about the make the payment. That means they are interested in your products, but not done the purchase because of strange reasons.
Now with Retailbean, you can automatically grab those abandoned orders and try to convert to actual order. Its easy, that your Retailbean will alert you such orders and will help you take action on those orders. Increase conversion and there by profitability . According to Baymard Institute, a web research company in the UK, 67.45% of online shopping carts are abandoned. Just imagine, if your monthly volume through ecommerce is USD 1000/- and you are loosing USD 674 every month due to abandoned orders !!!
Customers are kings and queens as everybody agrees. Taking care of them is a herculean task, if you don't know what they do. Since retailbean has got a comprehensive Customer management activities , where you can see 360 degree of your customers. Know the customers Wallet size and purchasing pattern and act on it to maximise the business from a customer. Create your own customer groups and run a marketing campaign to up-sell or cross-sell some of your products and improve the profitability
Retailbean is equipped with all the features your require to manage your business effectively. Let Winds CRM take care of your technology part, and you can concentrate on your business. Some of the major features are
Manage customers - 360 degree view of customers available 24/7.
Ecommerce Order management - Effective order management with Abandoned order management feature
Purchase / Inventory Management - Comprehensive purchase and inventory management
Receivable / Payables management - Cash is king. manage receivables and payables effectively
Marketing Management - Manage up-sell and cross sell and improve top line.
Customer Support Management - Support queries manage on the fly.
Dashboards - Better visibility in to the business process with graphical representation